**Please call 1-303-440-9891 or email us
to obtain a Return Authorization Number (RA#) for any repair, return, or exchange.**
RETURNS & EXCHANGES
Returns & Exchanges are allowed up to 30 days after the time of purchase as long as we receive the original undamaged/un-worn item within that time frame. Returns accepted during this time frame will be refunded for 100% of the purchase price, less any amount for shipping. Exchanges for different items will be credited at 100% of the purchase price, but if exchanged item is less than the original, the remaining balance will be issued as in-store credit. Items not returned or exchanged within 30 days, or items returned to us without a Return Authorization Number (RA#) are not eligible for refunds or credits.
Repairs are made free of charge in the case of manufacturer defects or imperfections. Items damaged due to normal wear and tear will be repaired and charged accordingly for any replacement parts and labor involved.
Once you've obtained a return authorization number (RA#) please package and insure your item at its original value and include a note in the package with your NAME, RA#, RETURN SHIPPING ADDRESS, and PHONE NUMBER. Make sure to write your RA# on the outside of the package and send it via USPS to:
SWEET BIRD STUDIO